LEADERSHIP | LEADERSHIP DEVELOPMENT SERIES
Below are the “chapters” and objective summaries currently available as video segments in the “Disney U” Doug Lipp, Leadership Magic Online Training Leadership: Leadership Development series.
INTRO | EMBRACE LEADERSHIP & SERVICE MAGIC From Ordinary to Extraordinary
OBJECTIVE: Examine your own experience with the Disney organization and what you can do to become extraordinary.
CREATE A CULTURE OF TRUST Is Everyone Engaged?
OBJECTIVE: Envision your team working even better together, (like a well-maintained machine), with increased trust, and fully engaged.
WALK THE PARK Lessons From the Jungle Cruise
OBJECTIVE: Identify benefits of walking in your employees’ and customers’ shoes.
PLUS THE SHOW Safety, Courtesy, Show, Capacity / Efficiency (SCSC)
OBJECTIVE: Learn how values matter and align them into your organizational culture.
SNOW WHITE NEVER HAS A BAD DAY All Business is Show Business
OBJECTIVE: Identify Good Show and Bad Show in your organization. Determine how to maximize Good Show and minimize Bad Show.
POPCORN EMPOWERMENT Create Service Superheroes
OBJECTIVE: Find ways to empower your employees to deliver solutions with outstanding service.
PARKING LOT PRINCIPLE Create Lasting Impressions
OBJECTIVE: Improve the first and last impressions of your organizations customers.
DREAMERS & DOERS The Brilliance of Balance
OBJECTIVE: Identify Dreamers and Doers in your organization. Recognize why having both are important and why it brings balance to your organization. Both are vital to ensure sustained success.
ESCAPE YOUR COMFORT ZONE Challenge Complacency
OBJECTIVE: Get out of your comfort zone by creating a new action. Move beyond complacency and familiarity. (Group exercise; “Handwriting”).
CHANGE OR PERISH Take a Ride on The S-Curve
OBJECTIVE: Plan you company reinvention campaign honoring the past but also moving in a future direction. Learn about “S” curves and how to manage them.
DON’T REST ON YOUR LAURELS Move Beyond Status Quo
OBJECTIVE: Don’t rest on your laurels. Continually look for ways to move forward. Never settle for the status quo.
EVEN MONKEYS FALL FROM TREES Lead and Learn with Humility
OBJECTIVE: Identify the weaknesses of your Team
BRUTAL HONESTY Who is Your Contrarian Thinker?
OBJECTIVE: Identify your truth-teller. Overcome obstacles with courage, creativity, brutally honest feedback and transparency.
LET THE OLD WAYS RULE What Would Walt Do?
OBJECTIVE: Identify how your history hinders creativity. Avoid “What Would Walt Say?”
WE’RE SOOOO GOOD Break the Mold & Move Beyond Arrogance
OBJECTIVE: Identify how your successes may hinder creativity. Recognize if your organization has a status quo or why change culture.
NO VICTIMS ALLOWED Accept Responsibility & Evolve
OBJECTIVE: Identify how blame hinders creativity. Listen for the victim mentality “you statements” in your organization. Role model and transition these to “I statements”.
REMEMBER THE CUSTOMER Recognize, Own & Minimize Problems
OBJECTIVE: Identify disconnects with internal and external customers. Recognize which obstacles you own and can minimize.
DIFFERENTIATE! What do Your Customers Care About?
OBJECTIVE: Identify how you can better connect with customers and employees. Identify how you are capturing hearts and minds of your employees. Determine if words and actions are aligned.
WALK THE PARK Capture Hearts & Minds
OBJECTIVE: Identify how you can transform information gathered by walking the park into improved employee relations and customer service.
NO SILOS! Leverage Cultural Diversity
OBJECTIVE: Determine how your organization values cultural differences. Determine which organizational values connect all the different cultures.
CULTURE IS MORE THAN A COAT OF PAINT Disney U 4 Circumstances
OBJECTIVE: Determine if your organization is taking a pro-active role in creating culture, or if your organizational culture is evolving by chance.
EMBRACE CREATIVITY Value #1 Innovate
OBJECTIVE: Identify your organization’s most important value and how this is brought to life.
FROM NO BECAUSE TO YES IF Value #2 Support
OBJECTIVE: Identify your YES opportunities. Identify how well leadership shows support of “The Show” (your employees, products, and services).
MARKETING GETS ‘EM IN THE DOOR, TRAINING KEEPS THEM IN! Value #3 Educate
OBJECTIVE: Determine how much of your organization values learning. Determine if training curriculum and operational realities are aligned.
LAUGHTER IS NO ENEMY TO LEARNING Value #4 Entertain
OBJECTIVE: Assess the effectiveness of your meetings and employee development. Identify if they are boring and forgettable, or if they are memorable and engaging.
THE GLOBE IS SHRINKING. IS YOUR BUSNESS EXPANDING? Think Outside the Blocks
OBJECTIVE: Identify how to better connect with your culturally diverse co-workers to identify marketplace opportunities. (Group exercise; “Count The Squares”).
WHEN IS A TRAIN NOT A TRAIN? Are We Looking at The Same Thing?
OBJECTIVE: Determine how effectively your team incorporates diverse viewpoints, cultures, or perspectives.
HOW CLEAN IS CLEAN? Intercultural Communication
OBJECTIVE: Assess how to bridge cultural gaps using improved communication techniques.
THE WORLD IS CHANGING… ARE YOU? Embrace Diversity
OBJECTIVE: Identify how to communicate effectively with various cultures.
ANTICIPATE! Know Your Customer. Know Your Team
OBJECTIVE: Make a plan to anticipate clients and employee’s issues.
WHERE’S MY CAR? Think for Your Customer
OBJECTIVE: Examine how to better manage customer and employee expectations and resolve problems in advance.
WHAT TIME IS THE 3:00 PARADE? There Are NO Stupid Questions.
OBJECTIVE: Examine how to better manage the expectations of your customer’s to “plus the show”.
TIGGER TEAM BUILDING The Power of Job-Sharing
OBJECTIVE: Reduce interdepartmental tension and increase teamwork via job-sharing and job knowledge.
ARE YOU STUCK IN THE MIDDLE SEAT We Control Our Attitude… Nothing Else.
OBJECTIVE: Learn about the triangle of success and use it as a framework for your personal success.
LIFE IS A JUGGLING ACT Which Balls Are You Going to Drop?
OBJECTIVE: Sort your values. Are you juggling too many rubber balls at the expense of glass balls?
START STOP & CONTINUE Turning Knowledge into Action
OBJECTIVE: Apply the Start, Stop, and Continue exercise to the final takeaways of this training.
DISNEY U WRAP UP Inspiration from Three Disney Legends.