ORGANIZATIONAL VALUES & CULTURE SERIES
Below are the “chapters” and objective summaries currently available as video segments in the “Disney U” Doug Lipp, Leadership Magic Online Training Organizational Values & Culture series.
INTRO | EMBRACE LEADERSHIP & SERVICE MAGIC From Ordinary to Extraordinary
OBJECTIVE: Examine your own experience with the Disney organization and what you can do to become extraordinary. Note: This chapter is automatically included as the opening video in the series.
GREAT MOMENTS WITH MR. LINCOLN From Good Enough to The Best Is Never the Best
OBJECTIVE: Explore how to get your “best” instead of tolerating “good enough.”
CREATE A CULTURE OF TRUST Is Everyone Engaged?
OBJECTIVE: Envision your team working even better together, (like a well-maintained machine), with increased trust, and fully engaged.
WALK THE PARK Lessons From the Jungle Cruise
OBJECTIVE: Identify benefits of walking in your employees’ and customers’ shoes.
PLUS THE SHOW Safety, Courtesy, Show, Capacity / Efficiency (SCSC)
OBJECTIVE: Learn how values matter and align them into your organizational culture.
SNOW WHITE NEVER HAS A BAD DAY All Business is Show Business
OBJECTIVE: Identify Good Show and Bad Show in your organization. Determine how to maximize Good Show and minimize Bad Show.
DREAMERS & DOERS The Brilliance of Balance
OBJECTIVE: Identify Dreamers and Doers in your organization. Recognize why having both are important and why it brings balance to your organization. Both are vital to ensure sustained success.
CHANGE OR PERISH Take a Ride on The S-Curve
OBJECTIVE: Plan you company reinvention campaign honoring the past but also moving in a future direction. Learn about “S” curves and how to manage them.
DON’T REST ON YOUR LAURELS Move Beyond Status Quo
OBJECTIVE: Don’t rest on your laurels. Continually look for ways to move forward. Never settle for the status quo.
BRUTAL HONESTY Who is Your Contrarian Thinker?
OBJECTIVE: Identify your truth-teller. Overcome obstacles with courage, creativity, brutally honest feedback and transparency.
LET THE OLD WAYS RULE What Would Walt Do?
OBJECTIVE: Identify how your history hinders creativity. Avoid “What Would Walt Say?”
WE’RE SOOOO GOOD Break the Mold & Move Beyond Arrogance
OBJECTIVE: Identify how your successes may hinder creativity. Recognize if your organization has a status quo or why change culture.
DIFFERENTIATE! What do Your Customers Care About?
OBJECTIVE: Identify how you can better connect with customers and employees. Identify how you are capturing hearts and minds of your employees. Determine if words and actions are aligned.
WALK THE PARK Capture Hearts & Minds
OBJECTIVE: Identify how you can transform information gathered by walking the park into improved employee relations and customer service.
CULTURE IS MORE THAN A COAT OF PAINT Disney U 4 Circumstances
OBJECTIVE: Determine if your organization is taking a pro-active role in creating culture, or if your organizational culture is evolving by chance.
EMBRACE CREATIVITY Value #1 Innovate
OBJECTIVE: Identify your organization’s most important value and how this is brought to life.
FROM NO BECAUSE TO YES IF Value #2 Support
OBJECTIVE: Identify your YES opportunities. Identify how well leadership shows support of “The Show” (your employees, products, and services).
MARKETING GETS ‘EM IN THE DOOR, TRAINING KEEPS THEM IN! Value #3 Educate
OBJECTIVE: Determine how much of your organization values learning. Determine if training curriculum and operational realities are aligned.
ANTICIPATE! Know Your Customer. Know Your Team
OBJECTIVE: Make a plan to anticipate clients and employee’s issues.
DISNEY U WRAP UP Inspiration from Three Disney Legends Note: This chapter is automatically included as the closing video in the series.