Below are the “chapters” and objective summaries currently available as video segments in the “Disney U” Doug Lipp, Leadership Magic Online Training Creativity series.
INTRO | EMBRACE LEADERSHIP & SERVICE MAGIC From Ordinary to Extraordinary
OBJECTIVE: Examine your own experience with the Disney organization and what you can do to become extraordinary. Note: This chapter is automatically included as the opening video in the series.
DREAMERS & DOERS The Brilliance of Balance
OBJECTIVE: Identify Dreamers and Doers in your organization. Recognize why having both are important and why it brings balance to your organization. Both are vital to ensure sustained success.
ESCAPE YOUR COMFORT ZONE Challenge Complacency
OBJECTIVE: Get out of your comfort zone by creating a new action. Move beyond complacency and familiarity. (Group exercise; “Handwriting”).
CHANGE OR PERISH Take a Ride on The S-Curve
OBJECTIVE: Plan you company reinvention campaign honoring the past but also moving in a future direction. Learn about “S” curves and how to manage them.
DON’T REST ON YOUR LAURELS Move Beyond Status Quo
OBJECTIVE: Don’t rest on your laurels. Continually look for ways to move forward. Never settle for the status quo.
BRUTAL HONESTY Who is Your Contrarian Thinker?
OBJECTIVE: Identify your truth-teller. Overcome obstacles with courage, creativity, brutally honest feedback and transparency.
SEE THINGS DIFFERENTLY Familiarity Breeds Complacency
OBJECTIVE: Contrarian thinkers often help teams see more. (Group exercise; “Count the “F”s).
LET THE OLD WAYS RULE What Would Walt Do?
OBJECTIVE: Identify how your history hinders creativity. Avoid “What Would Walt Say?”
WE’RE SOOOO GOOD Break the Mold & Move Beyond Arrogance
OBJECTIVE: Identify how your successes may hinder creativity. Recognize if your organization has a status quo or why change culture.
NO VICTIMS ALLOWED Accept Responsibility & Evolve
OBJECTIVE: Identify how blame hinders creativity. Listen for the victim mentality “you statements” in your organization. Role model and transition these to “I statements”.
WALK THE PARK Capture Hearts & Minds
OBJECTIVE: Identify how you can transform information gathered by walking the park into improved employee relations and customer service.
CULTURE IS MORE THAN A COAT OF PAINT Disney U 4 Circumstances
OBJECTIVE: Determine if your organization is taking a pro-active role in creating culture, or if your organizational culture is evolving by chance.
EMBRACE CREATIVITY Value #1 Innovate
OBJECTIVE: Identify your organization’s most important value and how this is brought to life.
FROM NO BECAUSE TO YES IF Value #2 Support
OBJECTIVE: Identify your YES opportunities. Identify how well leadership shows support of “The Show” (your employees, products, and services).
LAUGHTER IS NO ENEMY TO LEARNING Value #4 Entertain
OBJECTIVE: Assess the effectiveness of your meetings and employee development. Identify if they are boring and forgettable, or if they are memorable and engaging.
THE GLOBE IS SHRINKING. IS YOUR BUSNESS EXPANDING? Think Outside the Blocks
OBJECTIVE: Identify how to better connect with your culturally diverse co-workers to identify marketplace opportunities. (Group exercise; “Count The Squares”).
WHEN IS A TRAIN NOT A TRAIN? Are We Looking at The Same Thing?
OBJECTIVE: Determine how effectively your team incorporates diverse viewpoints, cultures, or perspectives.
HOW CLEAN IS CLEAN? Intercultural Communication
OBJECTIVE: Assess how to bridge cultural gaps using improved communication techniques.
THE WORLD IS CHANGING… ARE YOU? Embrace Diversity
OBJECTIVE: Identify how to communicate effectively with various cultures.
ANTICIPATE! Know Your Customer. Know Your Team
OBJECTIVE: Make a plan to anticipate clients and employee’s issues.
TIGGER TEAM BUILDING The Power of Job-Sharing
OBJECTIVE: Reduce interdepartmental tension and increase teamwork via job-sharing and job knowledge.
ARE YOU STUCK IN THE MIDDLE SEAT We Control Our Attitude… Nothing Else.
OBJECTIVE: Learn about the triangle of success and use it as a framework for your personal success.
LIFE IS A JUGGLING ACT Which Balls Are You Going to Drop?
OBJECTIVE: Sort your values. Are you juggling too many rubber balls at the expense of glass balls?
DISNEY U WRAP UP Inspiration from Three Disney Legends.