TEAMBUILDING SERIES

Below are the “chapters” and objective summaries currently available as video segments in the “Disney U” Doug Lipp, Leadership Magic Online Training Teambuilding series.

 

INTRO | EMBRACE LEADERSHIP & SERVICE MAGIC From Ordinary to Extraordinary

OBJECTIVE: Examine your own experience with the Disney organization and what you can do to become extraordinary. Note: This chapter is automatically included as the opening video in the series.

 

FROM POT OF SOUP TO BULLION CUBE Simplify the Complex

OBJECTIVE: Identify the guiding principles for your organization and create Crystal Clear Priorities (CCPs)

 

SNOW WHITE NEVER HAS A BAD DAY All Business is Show Business

OBJECTIVE: Identify Good Show and Bad Show in your organization. Determine how to maximize Good Show and minimize Bad Show.

 

POPCORN EMPOWERMENT Create Service Superheroes

OBJECTIVE: Find ways to empower your employees to deliver solutions with outstanding service.

 

PARKING LOT PRINCIPLE Create Lasting Impressions

OBJECTIVE: Improve the first and last impressions of your organizations customers.

 

ESCAPE YOUR COMFORT ZONE Challenge Complacency

OBJECTIVE: Get out of your comfort zone by creating a new action. Move beyond complacency and familiarity. (Group exercise; “Handwriting”).

 

CHANGE OR PERISH Take a Ride on The S-Curve

OBJECTIVE: Plan you company reinvention campaign honoring the past but also moving in a future direction. Learn about “S” curves and how to manage them.

 

EVEN MONKEYS FALL FROM TREES Lead and Learn with Humility

OBJECTIVE: Identify the weaknesses of your Team

 

SEE THINGS DIFFERENTLY Familiarity Breeds Complacency

OBJECTIVE: Contrarian thinkers often help teams see more. (Group exercise; “Count the “F”s).

 

LET THE OLD WAYS RULE What Would Walt Do?

OBJECTIVE: Identify how your history hinders creativity. Avoid “What Would Walt Say?”

 

NO VICTIMS ALLOWED Accept Responsibility & Evolve

OBJECTIVE: Identify how blame hinders creativity. Listen for the victim mentality “you statements” in your organization. Role model and transition these to “I statements”.

 

REMEMBER THE CUSTOMER Recognize, Own & Minimize Problems

OBJECTIVE: Identify disconnects with internal and external customers. Recognize which obstacles you own and can minimize.

 

WALK THE PARK Capture Hearts & Minds

OBJECTIVE: Identify how you can transform information gathered by walking the park into improved employee relations and customer service.

 

ANTICIPATE! Know Your Customer. Know Your Team

OBJECTIVE: Make a plan to anticipate clients and employee’s issues.

 

WHERE’S MY CAR? Think for Your Customer

OBJECTIVE: Examine how to better manage customer and employee expectations and resolve problems in advance.

 

WHAT TIME IS THE 3:00 PARADE? There Are NO Stupid Questions.

OBJECTIVE: Examine how to better manage the expectations of your customer’s to “plus the show”.

 

TIGGER TEAM BUILDING The Power of Job-Sharing

OBJECTIVE: Reduce interdepartmental tension and increase teamwork via job-sharing and job knowledge.

 

LISTEN FOR SUCCESS Transform Complaints into Compliments

OBJECTIVE: Understand how to turn a customer complaint into a competitive advantage.

 

RAPS SERVICE RECOVERY MODEL Emotion Versus Information

OBJECTIVE: Learn to deal with complaints via a step-by-step active listening tool.

 

START STOP & CONTINUE Turning Knowledge into Action

OBJECTIVE: Apply the Start, Stop, and Continue exercise to the final takeaways of this training.

 

DISNEY U WRAP UP Inspiration from Three Disney Legends Note: This chapter is automatically included as the closing video in the series.